Policies

Quote or Return Authorization (RA) is required before we receive your item for repair, evaluation or exchange.

Customer satisfaction and a profitable business are our primary goals. We are flexible on warranty time periods. If an out of warranty failure was something we should have caught the first time, we will rectify it under our warranty. If the failure was caused by your dropped screwdriver or mistake, we expect you to alert us and we will repair the unit at a discount.
REBUILDS/REPAIRS: We warrant rebuilds (parts and labor, but not freight) for 1 year.
NEW: We warrant new items (monitors with new electronics & CRT) (parts and labor, but not freight) for 1 year.